Contact Center Support
Efficient and knowledgeable contact center support makes all the difference to students. Choose a contact center that can offer exceptional support to maximize the value of Global Solutions.
- Financial Aid Expertise – Resolution Accuracy
- Reliability – Student Satisfaction
- Inbound and Outbound Support – Cycle Time Reduction
- Data Analytics – Service Level and Cost Optimization
Collegiate Admission & Retention Solutions (CARS) provides financial aid contact center support for Global Financial Aid Services. They are intensively trained on our software and procedures and will work closely with clients to customize inbound and outbound support systems.
CARS also provides admission and retention solutions for the post-secondary education sector utilizing people, best practice processes and technology built specifically for higher education. The CARS lead qualification solution helps college admission staff focus only on qualified applicants. With the retention solution, CARS takes data from the College Student Information System, analyzes data to determine at-risk students, contacts those students with specially trained Student Success Advisors who utilize a Retention CRM system, and allows faculty and staff access to escalated issues via the CARS administrative portal. In summary, CARS helps colleges engage students, determine issues, and increase persistence to graduation.