Take your financial aid verification process to the next level of efficiency with GLOBAL Core. Our technology-driven online verification solution eliminates the lengthy and labor intensive process of manually collecting, reviewing, correcting, scanning and managing endless paper forms. GLOBAL Core frees your team to focus on what really matters- engaging students to deliver an exceptional experience that ensures higher enrollment, better retention and greater student satisfaction levels, even during the most demanding peak periods.
Global profiles GLOBAL Core with the college or university's brand to ensure a consistent student experience. The college or university provides Global with ISIRs that are selected for verification and/or have a C-Flag. Students are directed to a secure college-branded GLOBAL Core portal via e-mail. The student verifies her identity then GLOBAL Core guides the student through the verification process or specific C-Flags that the student had on their ISIR. We utilize a tailored set of 'smart' forms and allow students to upload supporting documentation (e.g., tax transcripts, proof of citizenship) which eliminates all paper. Students can scan documents from home, work, a campus scanner, or even upload a photo of the documents they took with their smart phone.
Once a student has submitted their documentation, Global will conduct a full compliance file review. File status and additional actions for the student are communicated via email and custom messages in the student portal.
When compliance file review is completed Global sends an electronic update back to the college's student information system and the student, letting both parties know that the file is complete.
We have approximately 53,000 students, and outsourcing verification has allowed our staff to focus on serving the students as a whole instead of spending a lot of time processing paperwork. We use the GLOBAL Core solution to collect documents and verification information from students and parents without having to call students in to the financial aid office. Students can submit documents on their mobile phones which has made verification a much more student friendly process. Our staff can now focus on the important job of advising students instead of paperwork and file review. Global Financial Aid Services has the best customer service imaginable and we could not ask for a better partner to handle the verification process. Melisa Cotton, Collin College
Our Program Review with the Department of Education was in March. The reviewers told me in our Exit Interview that the verification files they reviewed were absolutely perfect. They even went so far to say that our third-party servicer is apparently worth every penny we pay them! Going into the review, I had plenty of things to worry about, but I never worried about the verification part of the files and the reviewers’ responses proved me right. Your attention to detail and always following regulations is so important, and this review proved it. Susan Nazworth, CFAA South Plains College